WHAT data do we collect about you?
“Personal data” means any information that identifies you either directly (such as your name) or indirectly (for example, using a unique customer number).
The personal data we collect depends on the point of contact through which you interact with us, as well as the purposes of this interaction as described in this Policy and are also limited to those which are relevant and appropriate for this interaction. Visitors to the mocemaison.com website who view our products, information and offers can choose to do so without logging in, and the same is true for point-of-sale search and browsing on social media. Unless you choose to interact with us through these contact points, for example:
• by creating an account and connecting to it,
• by making a purchase on our site,
• by subscribing to one of our programs or services,
• by writing to us via the consumer contact forms,
• or by writing us a comment in the free online order fields,
or else, our data collection is limited to the use of “cookies” (visitors) for website visitors whose conditions are specifically defined by our cookie policy and according to your preferences. For the sake of transparency and clarity, our cookie management policy is separate from this general policy. The cookie management policy is accessible from this link.
For one thing, for customers and others who sign up for programs or services, we need to collect certain relevant information from you. The information we collect is related to a given transaction as well as in the context of our business relationship with you. For example, if you make purchases on mocemaison.com or in our points of sale, we must collect information to process (and, if necessary, execute and dispatch) your order, to ensure its tracking and invoicing, to be in able to respond to any after-sales inquiries you may have. For customers and others who sign up for our programs or services, we generally collect your contact information, contact preferences and information that allows us to make recommendations to you about our products or services that may be of interest to you. We can centralize information about our customers to organize it in one place, as this helps us manage our relationship with you as well as your choices and preferences. Finally, if you subscribe to our newsletter, we collect your email address.
Depending on the data that you communicate to us or that you share with us, personal data may include information concerning:
• Your identity and contact details: surname, first name, postal address, email address, telephone number
• Your interests
• A history of your purchases (in store or online, including your orders, tracking and invoices, amount and type of purchase) and your repairs
• Your requests via our customer care service or our public relations service
• The Mocé Maison events in which you participate
• Your date of birth in order to benefit from the Birthday offers eligible according to your program
• Your satisfaction and comments on our programs, services and products
• The information that you specify related to the possible undesirable effects that you could report to us
Regarding your purchases, payments are made via a secure payment platform, supplemented by control measures, including encryption of contact details, in order to guarantee the security of purchases made and to fight against fraud. Your bank details are therefore not accessible on Mocé Maison’s servers.
We invite you to ensure that your data is regularly updated, either by modifying it directly on our sites or, by informing us in writing of any modification by referring to the dedicated section “How to contact us”.
HOW do we collect or receive your data?
As part of our relationships, the data we collect may be collected through the following contact points:
• Course on mocemaison.com
• Exchanges with our advisors in Mocé Maison stores as well as points of sale in department stores
• Mocé Maison events in which you participate
• Relationship with our public relations services
• Contact with customer care
• Forms that you fill out (in store or online)
• Digital applications with which you interact
• Loyalty program from which you benefit
• Third party data providers with whom you share information
• Retailers for whom you agree to receive our communications
• Satisfaction surveys or questionnaires to which you answer
We make sure to identify the personal data essential for the purpose for which it is collected by indicating it with an asterisk like this ‘(*)’ on each personal data collection form. If you do not fill in these mandatory fields, we will not be able to respond to your requests and / or provide you with the services requested. The other information is optional and allows us to know you better and improve our communications and services to you. Although not mandatory, we recommend that you fill them in to allow you to benefit from the best possible experience during our interactions with you.
During your purchase journey, you will be able to choose between i) logging into your existing Mocé Maison account, ii) creating a new account, or iii) paying as a Guest (or also called Guest Check out). This last purchasing experience is thus summarized as follows:
Payment for purchases as a Guest refers to the possibility for any Mocé Maison customer or prospect to make a purchase in our online store without logging into an account. Your information is collected only for the process of payment and delivery of items or for Mocé Maison in order to comply with applicable laws. In accordance with your express consent, the information may be used for analytical purposes by Mocé Maison. Likewise, in accordance with your express consent, your information may also be used by Mocé Maison for communication purposes via its preferred channel (for example: subscribe to a newsletter). For more information on these purposes, please go to the section below, under the “Analysis and personalization purposes” section, here below.
FOR WHAT PURPOSES is your data used by Mocé Maison?
We are required to use your data for purposes defined according to the nature of our relationships. Thus, depending on the context in which your data is collected, it may be used for one or more of the following purposes:
• Managing your orders
• Management of personalized content and Mocé Maison communications (digital or not)
• Managing your profile
• Managing your loyalty program
• Managing your requests in connection with Mocé Maison
• The management of events in which you register / participate
• The management of our website and our digital applications
• Management and improvement of our products and services, image and reputation
• Transaction management (securing online payments, prevention of fraud, incidents related to payments and debts)
• Analysis and personalization purposes: with your explicit consent (when required), we use your personal data to send you personalized communications (newsletters, offers, invitations and surveys) and analyze your preferences and habits, anticipate your needs from of your consumer profile. We can make you benefit from our personalized communications by means of emails, postal letters, SMS or calls according to the communication preferences that you have indicated to us and your consumer profile (when authorized).
We ensure the legal basis for the processing of your data according to the purpose (s) concerned, which may be, depending on the context in which it is collected:
• Your explicit consent: for example, for the purposes of managing our personalized commercial offers, managing your browsing via cookies under the conditions defined by our Cookies Policy, or establishing your consumer profile in applicable cases;
• The implementation of a contract, for example for your access to your customer account, the processing and follow-up of your orders …;
• A legal obligation when processing is required by law, for example, keeping purchase invoices to prevent fraud;
• Our legitimate interest: for example, to improve our products and services, defend ourselves or secure our tools
HOW LONG can we keep them?
We keep your personal data only for the time necessary for the purpose pursued. In general, your personal data is stored in our database, as shown in the table below:
• Data subject: Regular customer
• Duration: 10 years from the date of the first purchase; 5 years for business development
• Specificity: A first period of 5 years when your status is “active”. A second period of 5 years also when your status becomes ‘inactive’. If the status is still “inactive” after the second period of 5 years, your customer profile is deleted. The status becomes “active” when interacting with Mocé Maison such as a purchase or an update of your profile.
• Data subject: Prospect
• Duration: 3 years from the date of data collection
• Specificity: This period will be renewed each time you interact with Mocé Maison (for example participation in an event) or your consent to continue interacting after this period.
• Data subject: Client ‘Guest’
• Duration: For the duration of the transaction until the delivery of the order
• Specificity: Intermediate archive of 5 years maximum from the end of the commercial relationship.
• Data subject: customer care (ie: calls for assistance, complaints or information)
• Duration: For the duration of the request management, or by default 30 days maximum
• Data subject: Privileged interlocutors (eg agents, stylists, celebrity managers, artists) in relation to Mocé Maison Public Relations services
• Duration: 10 years from the date of your first contact
• Specificity: This period will be renewed each time you interact with Mocé Maison (for example a request for information on the Mocé Maison)
When we no longer need to use your personal data, it is deleted from our systems and our registers or made anonymous so that it can no longer be identified, subject to retention for archival purposes. claims and litigation management as well as to meet our legal and / or regulatory obligations and / or to respond to requests from authorities authorized to make the request
HOW do we protect and ensure the confidentiality of your data?
We take all the necessary precautions to guarantee the confidentiality and security of your data and to prevent it from being distorted, damaged, destroyed or from unauthorized third parties having access to it.
We ask our partners and group companies to maintain a level of protection similar to ours concerning your personal data. The security measures put in place are evaluated and updated to face new threats and new challenges, as well as new legal requirements in the countries where we operate.
HOW do we deal with cross-border protections?
Given the presence of Mocé Maison in many countries around the world and in order to provide you with personalized service worldwide, some of your data may be collected, accessible or stored outside your country of residence. You should be aware that data protection and security requirements differ from place to place and may not offer the same level of protection as those of your country of origin. However, Mocé Maison and our group companies have taken measures to guarantee an adequate level of protection of your data, regardless of their location, for example by using standard data transfer clauses, or any other method approved by the Commission. European (where data protection legislation is considered to be the most effective in the world) and / or the National Data Protection Authorities. We also ask our third party partners to comply with the applicable data transfer obligations, for example by contractual clauses, with regard to the personal data they receive on our behalf.
HOW are consumer preferences and individual rights treated?
In accordance with applicable laws and requirements, Mocé Maison and its group companies have put in place measures to guarantee respect for the rights of individuals with regard to personal data that we (or our third parties) have about them. This includes, for example, the right to know the data that we hold about you or to obtain a copy, as well as the limited rights to modify your data, to request erasure or to object to the processing of your data. We encourage those who have given their data to us to keep it up-to-date (for example, if you change your email address, address or telephone number), so that we keep your correct information in our files. We also encourage consumers to update their preferences with us, for example regarding products and frequency of contact, so that we can customize our service to suit your expectations and needs. Finally, we offer individuals the right to withdraw their consent from our programs and offers at any time. To do this, or to exercise any of these other rights, please use or the contact possibilities in the section “How to contact us” below. For people wishing to access their data, we also need authentication to ensure that we do not provide personal data to an unauthorized person.
